Good communication is essential for the event to run safely, smoothly and successfully. Make sure that networks and links between staff are in place.
Support visitors via serviced and staffed control points.
Refer to TIMELINE checklists
| 6.5.1 - Dealing With Visitors - Setting Up |
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| 6.5.2 - Dealing With Visitors - Day(s) of Event |
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| 6.5.3 - Dealing With Visitors - Closing Down |
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Make sure that visitors of all ages can access information, welfare and health facilities. Consider the following:
- Information Centre
- Children - lost and found (with specially trained staff)
- Property - lost and found (recording and storage policy)
- Cloakrooms and luggage storage
- Catering, dining and refreshment areas
- First Aid and medical facilities
- Emergency facilities
- Staff Welfare - for all staff on site
- Availability of Police, Fire Brigade, Security officers
- Special needs facilities for all ages
You may want to think about the following channels of communication:
- PA systems
- voiceover service for emergencies
- notice and message boards
- public telephones
All these should be supported by staff trained in welcoming, assisting and directing visitors to the site.
Make sure that your visitors feel relaxed and comfortable, confident that all necessary procedures are in place to deal with crowd control, complaints, emergencies, accidents, breakdowns and security aspects.
Key Points:
- Set up a variety of communication channels
- Arrange security, PA systems, CCTV and contingency procedures
- Special needs facilities available
- Establish facilities for children, operated by specialised staff
See Also:
6.2 Services and Facilities
6.4 Staff and Training
6.7 Administration
6.8 Contingencies
